Shipping policy


🌿 Joy To Jar Shipping Policy

 

📦 Shipping & Delivery

At Joy to Jar, every order is prepared with care, intention, and attention to detail. Please take a moment to review the information below so you know exactly what to expect once your order is placed.

Orders are typically processed within 2-4 business days before shipping.

Once your package has been handed off to the carrier, you will receive tracking information so you can follow its journey to you.

 

🚚 Delivery Responsibility

Joy to Jar is not responsible for packages that are lost or stolen after confirmed delivery.

Once a package is marked as delivered by the carrier (including photo or GPS confirmation), responsibility transfers to the recipient.

If your package shows as delivered but cannot be located, we recommend:

  • Checking around your property and with household members
  • Reaching out to neighbors
  • Contacting the carrier directly for further details

 

📬 Shipping Accuracy

Please ensure that your shipping address is entered correctly at checkout.

Joy to Jar is not responsible for delays or delivery issues due to incorrect or incomplete addresses provided at the time of purchase.

 

🔒 Secure Delivery Options

If you are concerned about delivery security, we recommend selecting a more secure delivery option when available, such as:

  • Shipping to a workplace or attended location
  • Requesting signature confirmation
  • Using a carrier access point for pickup

 

📄 Claims & Carrier Issues

If an issue arises during transit (such as a package that is lost or damaged before delivery), please contact us and we will assist in filing a claim with the carrier.

Please note:

  • Claims are subject to carrier review and approval
  • Joy to Jar does not guarantee claim outcomes
  • Claims related to packages marked as delivered are typically not approved by the carrier


🤍 A Note From Us

We are a small, family-run business, and every order means so much to us. Each product is made and packed with intention, and we truly care about your experience.

While we are always happy to help where we can, we kindly ask for your understanding that certain situations, especially those outside of our control after delivery, cannot always be resolved by us directly.

Thank you for supporting Joy to Jar and being part of our community.